FAQ
Free insurance for your first year!
- We provide all of our customers with free insurance from Surewise for their first year to keep them safe on their travels. Please enquire for further details.
- How do I charge the scooter?
- Lead acid batteries & AGM batteries - minimum of 8hr charge every night. You can never overcharge.
- Lithium Iron Batteries – 8hr charge only.
- What are the Benefits of Upgraded Motors and Upgraded batteries?
- Upgraded motors (where applicable) are intended to handle hills and inclines with more ease.
- Upgraded Batteries will give you extra distance.
- What is my Warranty Period?
- All Brand-New products come with a 12-month Manufacturer’s warranty on ‘Mechanical Faults’. This does exclude wear and tear, or misuse of product.
- Tyres are not covered under warranty.
- Batteries have a 3 month Warranty.
- What Distance will my Scooter do?
- 12-14A/H Batteries can achieve up to 10 miles per full charge.
- 17-25 A/H Batteries can achieve up to 15 miles per full charge.
- 35-38 A/H Batteries can achieve up to 20 miles per full charge.
- 45-50 A/H Batteries can achieve up to 25 miles per full charge.
- 75-79 A/H Batteries can achieve up to 30 miles per full charge.
- 100-104 A/H Batteries can achieve up to 35 miles per full charge.
- What’s the best way to store the scooter?
- Scooters always have a longer life span if they’re stored indoors, however many people chose to get Covers or scooter garages if they don’t have indoor storage.