Terms and Conditions

‘The company’ means Rapid Mobility of subsidiary as appropriate

All quotations are made & orders accepted subject to the following conditions. Any other terms, conditions, amendments of warranties whatsoever are excluded from the contract or any variations thereof unless expressly accepted by the Company in writing.

Quotations are open for acceptance for a maximum period of 30 days from the date thereof & maybe withdrawn by the company at any time by writing, facsimile or oral notice.

Times & dates for delivery installation, repairs or other works are given as accurately as possible but are not guaranteed. The customer shall have no right to damages or to cancel the order for failure, for any cause, to meet any times or dates stated.

Failure of the customer to give reasonable notice that delivery, installation, repairs or other works cannot take place at the agreed date and time shall mean the customer will pay such additional costs, expenses or losses incurred by the company.

Cancellations will only be agreed by the company on condition that all costs & expenses incurred by the Company up to the time of cancellation & all loss of profit & other loss or damage resulting to the company by reason of such cancellation will be paid forthwith by the customer to the company.

Risk shall pass to the customer upon delivery so that the customer is responsible for all loss, damages or deterioration to the good independent of passing title.

Title to the goods or any relevant part thereof shall be retained by the company until the customer has paid to the company all sums due under the contract or when the company serves notice on the customer in writing specifying that title in the goods or part thereof has passed.

The Company may recover goods in respect of which title has not passed to the customer at any time & the customer hereby licenses the company, its officers, employees & agents to enter upon the premises of the customer for the purposes of recovering any goods in respect which title has not passed to the customer.

Prices are unless otherwise stated quote net ex, works exclusive of VAT. Alterations required by the customer shall be chargeable extra.

Payment shall be immediate unless otherwise agreed by the Company.  The Company shall be entitled without prejudice to any other right or remedy to charge interest on the outstanding amount at the rate 5% per annum above the base rate of Barclays Bank. For scooter sales where the scooter is to be ordered from a distributor, payment must be made to place the order. Confirmation of payment will be provided via email or by post if requested.

A ‘Cooling-off period@ of 14 days from receipt of product will be available for non-bespoke products bought over the phone or online only. A ‘cooling-off period’ of 7 days is unavailable for non-bespoke products bought in store if unused, with original packaging and receipt.

Returns within ‘cooling-off periods will receive a full refund including standard postage but not special postage. If the product is returned to the Company by post, returns must be made at the cost of the customer and should be packaged in such a way that no damage is made to the product in transit. The customer will be liable for any damage caused in transit or any reduction of product value due to use, misuse, neglect or accident. Refunds will be received 14 days after receipts of returned goodsRefunds will only be given to unused products.

In the event of a defect on the goods supplied becoming apparent within the guarantee or warranty period stated in the contract or, if not stated, 12 months of delivery date the Company shall itself of by an authorised dealer/repair agent effect any repair or replacement deemed necessary by the Company free of charge subject to:

  1. Full payment having been made under the terms of the contract.
  2. The goods of part having been properly maintained and not being obsolete.
  3. The goods of part not having been damaged by neglect, accident or improper use.
  4. The goods of part not having been altered or repairs having been attempted by any other person or agency.
  5. Fair wear and tear.
  6. Repair works are guaranteed for 3 months if carried out by the company, unless otherwise stated.
  7. Batteries are guaranteed for 3 months unless stated otherwise.

Items of a consumable nature will not normally be covered during the warranty period unless such items have suffered undue wear as a fault of an original manufacturing defect.

The Company reserves the right to replace sold 2nd hand or user parts or goods with 2nd hand parts or goods under warranty. Any part repaired or replaced during the warranty period is warranted for the duration of that part only.

The Company shall not be liable or responsible for any death or injury in any circumstances except that which is the direct result of negligence by the company or its operations. Further under no circumstances whatsoever shall company be liable for consequential (including removal or rectification works required in connection with installation of repaired substitute goods) death or injury.

The Company shall not be under any liability for any delay, loss or damage caused wholly or part by act of god, governmental restriction condition, or control or by reason of any act done or not done pursuant to a trade dispute whether such dispute involves its office or employees or not or by reason of any other act, matter or thing beyond its reasonable control including failure by the other pony to carry the provisions of these conditions.