Terms and Conditions

All intellectual property, copyright, and materials present on this website Justmobility.co.uk are the exclusive ownership of Sure Wise Limited. Use of this site is permitted solely for researching the products we arrange and making purchases. Unauthorized use of our logo constitutes trade infringement and violates trademark laws.

Regulation

Justmobility.co.uk is a trading names of Sure Wise Limited, authorized and regulated by the Financial Conduct Authority (FCA) with Firm Reference Number 618327.

Our registered office is located at Sure Wise Limited, Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, SS7 2PP.

For contact, please visit our help center.

About the FCA

The Financial Conduct Authority is the UK’s financial regulator, enforcing rules and exercising enforcement powers to ensure fair treatment of consumers and adherence to regulations. The FCA is funded by its regulated member firms, not by the government. Learn more about the FCA by visiting their website here.

Our Service

Surewise operates as an Independent Intermediary on behalf of customers, offering insurance products sourced for competitiveness in the market. We do not provide advice or recommendations on coverage for consumers or businesses. Our service involves asking questions to identify specific needs and matching them to suitable policies. The choice of policy remains with the individual or organization, and full details are provided before any commitment is made.

Your Duty to Disclosure

You are responsible for providing complete and accurate information to us and insurers when taking out, maintaining, or renewing an insurance policy. Failure to do so may render your insurance invalid. If a form is completed on your behalf, ensure the accuracy of answers before signing.

Financial Services Compensation Scheme

Sure Wise Limited participates in the Financial Services Compensation Scheme (FSCS), working alongside the Financial Conduct Authority to protect consumers against financial losses in case of insolvency or cessation of trading. Learn more at www.fscs.org.uk.

External and Internal Links

Our site includes links to external websites and receives links from third parties. These links are provided for consumer information and marketing purposes.

Call Monitoring & Recording

For quality service standards, we may monitor and record calls for training purposes.

Your Policy

To ensure the right level of cover, choose the coverage that best meets your needs. All policy-related information is available through the website and policy summaries. You have the right to cancel within fourteen days of purchase.

Complaints

If dissatisfied with our service, contact us at the Complaints Department, Sure Wise Limited, Unit 3, Hadleigh Park Business Park, Chapel Lane, Hadleigh, Essex, SS7 2PP, or by email at customerservices@surewise.com. If the issue persists, you may refer it to the Financial Ombudsman Service www.financial-ombudsman.org.uk.

Booking Online

Bookings are considered made when validated on the website. Payments are via credit or debit card using WorldPay or Stripe.

Insurance Premium Payments

Payments are made via credit or debit card using WorldPay or Stripe. You can pay monthly or annually. Stripe stores payment information securely.

Continuous Payment Authority

Providing payment details establishes continuous payment authority, authorizing Sure Wise Limited to charge the associated payment card for initial and subsequent insurance policy payments.

Auto Renewal

Auto renewal charges on renewal. Cancellation is possible up to 24 hours before renewal. Notifications are sent before processing auto-renewal. If the policy price changes, you'll be informed and can opt-out.

Suspend Policies

Missed payments may lead to policy suspension. Policies remain suspended until the required payment is made. Outstanding payments must be settled within specific periods to avoid policy cancellation.

Card Refusals

Card refusals are typically by your bank or card issuer. Contact them if you encounter payment issues.

Receipts

Confirmation of payment appears on-screen post-payment, with an email confirmation. If booking by phone, customer service provides confirmation.

Confidentiality

We adhere to GDPR rules to protect customer data. Refer to our Privacy Notice for data processing details.

Quotations

Quotations are valid for 30 days from the issue date. Changes in provided information may affect quotations.

How We Are Paid

Insurers pay us a commission, and we do not charge customers a fee for our service.

Changes to your Coveer

Requests to increase or amend cover are processed promptly. Changes are confirmed in writing, with any additional premiums explained.

Documentation

Review policy documentation for accuracy and understanding of cover. Keep documents for potential claims.

Means of Providing Information

Information is clear and accessible, with options for paper format upon request.

Renewal

Renewal notifications are sent in advance. If not renewing, notify us promptly.

Law and Justification

These Terms of Business are governed by English Law, with disputes subject to the exclusive jurisdiction of English courts.